The time of you life

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You cannot consistently perform in a manner that is inconsistent with who you are. I’ve found that I cannot compartmentalize myself and be successful. I cannot stuff myself into little boxes for the situation I’m in and say “this is me at Church, this is me at Work, this is how I am as a […]

Business in NOT evil.

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I am quite tired of “Business” in the US being vilified. From The Lego Movie and Transformers to top ranking Politicians, it is currently in fashion to bash Business people. The problem with this is that it feeds a lie that business is evil. This issue starts with our view of money. Money is nothing […]

Looking through the rearview mirror

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In the past few years we have been able to almost double our business. This is in spite of increased competition and what has been hailed as the worst economic downturn since the Great Depression. As I reflect on how we did this, 4 things come mind. These four tactics are really just the way […]

Start with the end in mind

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I ran into a friend the other day who told me that he and his wife were leasing a space downtown and would be putting a store in. I asked him a few questions and then said that anytime they would like to sit down and talk about business I would be more than happy […]

3 Steps to creating raving fan loyal evangelists!

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1. Figure out what no one in your industry is willing to do. This doesn’t have to be complicated, in fact its better if its not. Excellence often comes from being the best at what matters most which is often found in paying attention to small details. An example would be writing your customers handwritten […]

Is your brand relevant?

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I was recently asked to answer some questions on “brands” by the National Retail Hardware Association’s, Hardware Retailer Magazine. I began to think how the answers to the questions are important for people in every industry, agency and municipality to understand. We often think of a brand simply as a company logo, but it is […]

Drive profits with a winning culture.

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Once there was a couple that had been married quite a few years and one evening they were sitting at the dinner table talking about their upcoming Anniversary and the wife started to think about love and life so she asked her husband, “Why don’t you tell me you love me anymore?” To which he […]